What category does Conflict Resolution belong to?

Conflict Resolution belongs to the "Techniques" category in personal knowledge management and productivity.

What are the key topics related to Conflict Resolution?

Key topics related to Conflict Resolution include: collaboration, conflict, communications, negotiation, relationships.

Conflict Resolution

Q: What are alternative names for Conflict Resolution?

Conflict Resolution is also known as: Dispute resolution, Conflict management, Managing disagreement.

The methods and processes used to facilitate peaceful ending of workplace disagreements.

Also known as: Dispute resolution, Conflict management, Managing disagreement

Category: Techniques

Tags: collaboration, conflict, communications, negotiation, relationships

Explanation

Conflict resolution encompasses the methods used to facilitate the peaceful ending of conflict and disagreement. In workplaces, conflict is inevitable and can be constructive (task-focused, improving outcomes) or destructive (relationship-damaging, reducing performance). The Thomas-Kilmann model identifies five conflict styles: competing (win-lose), collaborating (win-win), compromising (partial win), avoiding (lose-lose), and accommodating (lose-win). Each style suits different situations. Effective resolution requires: separating people from problems, focusing on interests not positions, generating options for mutual gain, and using objective criteria. Key skills include: active listening, reframing issues, managing emotions, and finding common ground. Unresolved conflict creates: reduced productivity, damaged relationships, increased turnover, and toxic culture. For knowledge workers, conflict resolution skills enable: navigating disagreements professionally, maintaining relationships despite differences, and turning conflict into improved outcomes.

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