feedback - Concepts

Explore concepts tagged with "feedback"

Total concepts: 11

Concepts

Net Promoter Score (NPS) - A metric measuring customer loyalty based on likelihood to recommend a product or service.
Learning Loop - A repeating cycle of acting, observing outcomes, reflecting, and adjusting that turns experience into durable improvement in skill, judgment, or understanding.
Voice of Customer (VoC) - The process of capturing customer expectations, preferences, and feedback systematically.
Microteaching - A training technique where educators practice teaching short lessons to small groups, receiving immediate feedback to refine their skills.
Customer Satisfaction (CSAT) - A metric measuring how products or services meet or exceed customer expectations.
Skip-Level Meetings - Meetings between senior leaders and employees who don't report directly to them.
Homeostasis - The tendency of biological and organizational systems to maintain internal stability through self-regulating feedback mechanisms.
Customer Effort Score (CES) - A metric measuring how much effort customers must expend to interact with your company.
Cybernetics - The interdisciplinary study of regulatory and purposive systems, focusing on how feedback, communication, and control enable systems to self-regulate.
One-on-One Meetings - Regular private meetings between managers and direct reports for relationship building and support.
Performance Reviews - Formal assessments of employee performance, typically conducted annually or semi-annually.