customer-success - Concepts

Explore concepts tagged with "customer-success"

Total concepts: 15

Concepts

Brand Loyalty - A customer's commitment to repeatedly purchase or support a particular brand over competitors.
Churn Rate - The percentage of customers who stop using a product or service during a given time period.
Customer Relationship Management (CRM) - Systems and strategies for managing interactions with current and potential customers.
Cross-Selling - Recommending complementary or related products to customers based on their current purchase.
Customer Effort Score (CES) - A metric measuring how much effort customers must expend to interact with your company.
Customer Journey - The complete experience a customer has with your brand, from first awareness to post-purchase.
Customer Onboarding - The process of guiding new customers to successfully use and derive value from your product.
Customer Retention - Strategies and efforts to keep existing customers engaged and prevent them from leaving.
Customer Satisfaction (CSAT) - A metric measuring how products or services meet or exceed customer expectations.
Customer Success - A proactive approach ensuring customers achieve their desired outcomes while using your product.
Loyalty Programs - Structured reward systems that incentivize repeat purchases and ongoing customer engagement.
Net Promoter Score (NPS) - A metric measuring customer loyalty based on likelihood to recommend a product or service.
Referral Programs - Structured systems that incentivize customers to recommend products or services to others.
Upselling - Encouraging customers to purchase a higher-end or upgraded version of what they're buying.
Voice of Customer (VoC) - The process of capturing customer expectations, preferences, and feedback systematically.

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