What category does Kano Model belong to?

Kano Model belongs to the "Frameworks" category in personal knowledge management and productivity.

What are the key topics related to Kano Model?

Key topics related to Kano Model include: frameworks, prioritization, products.

What are alternative names for Kano Model?

Kano Model is also known as: Kano analysis, Customer satisfaction model.

Kano Model

A framework for prioritizing features based on customer satisfaction and functionality.

Also known as: Kano analysis, Customer satisfaction model

Category: Frameworks

Tags: frameworks, prioritization, products

Explanation

The Kano Model classifies features into five categories based on how they affect satisfaction: Must-haves (expected, cause dissatisfaction if absent), Performance (more is better), Delighters (unexpected but pleasing), Indifferent (no impact), and Reverse (cause dissatisfaction if present). This helps prioritize what to build or focus on. In PKM, it helps evaluate which features of a system truly matter: some are essential (quick capture), some scale with quality (search), and some are delightful surprises (unexpected connections). Focus on must-haves first, then performance features.

Related Concepts

Essentialism
MoSCoW Method
Pareto Principle

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